Shipping Policy
At JadaMall.com, we are committed to providing a seamless and efficient shipping experience for our customers. Our goal is to deliver quality products sourced from professional Chinese manufacturers to your doorstep with reliable and transparent shipping options. Please review our shipping policy to understand our procedures, timelines, and terms.
1. Shipping Locations
JadaMall currently ships to all major cities and regions within Australia. If you are located outside our standard delivery areas, please reach out to our customer support team at support@jadamall.com to discuss available shipping options.
2. Shipping Times
Shipping times may vary based on product availability, location, and shipping method chosen. Once your order is placed and payment is confirmed, we typically process orders within [insert processing time, e.g., 2-3 business days]. Standard shipping times are as follows:
- Standard Shipping: 10-15 business days
- Express Shipping: 5-7 business days
Please note that estimated delivery times may be impacted by holidays, customs delays, or unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location, the weight of the items, and the shipping method selected. We work closely with trusted shipping carriers to provide competitive rates. For bulk orders or special requests, please contact us for a customized shipping quote.
4. Customs and Import Duties
As we ship products from China, import duties, taxes, and customs fees may be applicable upon arrival in Australia. These charges are the responsibility of the customer and may vary depending on local regulations. JadaMall is not responsible for any customs delays or fees incurred.
5. Tracking Your Order
Once your order is shipped, we will provide a tracking number via email. You can use this tracking number to monitor the status of your shipment through our carrier’s tracking service. If you encounter any issues with tracking, please reach out to our support team.
6. Lost or Damaged Packages
We take every precaution to ensure that your order arrives safely. If your package is lost or arrives damaged, please notify us immediately at rtonglc@gmail.com so we can assist in filing a claim with the carrier and provide a resolution, which may include a replacement or refund.
7. Delays and Unforeseen Circumstances
While we strive to meet estimated delivery times, certain factors beyond our control, such as customs delays, natural events, or pandemic restrictions, may affect delivery schedules. We will communicate any delays and work with our carriers to resolve any issues promptly.
8. Contact Us
If you have any questions regarding our shipping policy, please contact us:
- Email: rtonglc@gmail.com
- Phone:0406044818
- Business Hours: Monday to Friday, 9 AM - 5 PM AEST
By ordering from JadaMall.com, you agree to our shipping terms and conditions. Thank you for choosing us to fulfill your sourcing needs from China to Australia!