Return & Refund Policy

At JadaMall.com, we value your satisfaction and strive to ensure that you are pleased with every purchase. If, for any reason, you are not satisfied with your order, our Return & Refund Policy outlines how we can assist you in resolving any issues.

1. Eligibility for Returns

Products may be eligible for return if they meet the following criteria:

• Item is returned within [insert time frame, e.g., 14 days] of delivery.
• Item is in original condition, unused, and includes all original packaging, tags, and accessories.
• Proof of purchase is provided.

Some items, such as perishable goods, customized products, and clearance items, may not be eligible for return. Please contact us for specific product eligibility.

2. Reasons for Return

We accept returns for the following reasons:

• Damaged or Defective Items: If you receive a damaged or defective item, please notify us immediately with photos of the damage so we can process your return and arrange a replacement or refund.
• Incorrect Item: If you receive an item that does not match your order, we will arrange a return and provide the correct item or issue a refund.
• Quality Concerns: If the product does not meet the quality standards described, please let us know to initiate a return.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at rtonglc@gmail.com within [return time frame] of receiving your item, providing your order number and reason for return.
2. Our team will provide you with a Return Authorization (RA) number and return instructions.
3. Ship the item to the provided return address. Note that the cost of return shipping may be the responsibility of the customer, unless the return is due to an error or defect.

Please do not return any items without first receiving an RA number, as unauthorized returns may not be processed.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [insert timeframe, e.g., 5-7 business days], and the amount will be credited back to your original payment method.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact our support team. Exchanges are subject to product availability, and any difference in price will need to be settled at the time of the exchange.

6. Non-Refundable Items

The following items are typically non-refundable:

• Gift cards or vouchers
• Items purchased during sales or promotions (subject to specific sale terms)
• Personalized or custom-made products

7. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please reach out:

• Email:rtonglc@gmail.com
• Phone:0406044818
• Business Hours: Monday to Friday, 9 AM - 5 PM AEST

We appreciate your understanding and cooperation with our Return & Refund Policy. Thank you for shopping with JadaMall.com!