Synology the requirement drive status is not met Drive or health statuses The drive or Mar 10, 2024 · 2 disks show critical after upgrading drives and I can't find a way to reset the drive status A drive is likely defective and needs replacement if it has entered Warning, Critical, or any other abnormal statuses. To save the hassle of system restart, Synology developed Online Assemble -- a mechanism for assembling and converting a storage pool back to the available status without restarting your Jul 31, 2023 · Note that not all unavailable drives are listed in the Drive Requirements window. Same thing applies to RAM. Jun 2, 2025 · Only certain Synology NAS models support using M. Aug 17, 2023 · I have two doubts however: Should I wait until the array crashes or replace immediately? The failing drive is inside warranty from Seagate (checked through SN in their website). Now I cannot repair the SHR, apparently the requirements for "drive status" are not met. I have no option to increase the volume size. " I check the requirements, and of course it fulfills all of them. I can't find where these requirements are listed, and why these new Seagates are not working. “Drives that May 11, 2022 · Install more drives The number of drives currently available in your Synology NAS is insufficient for changing the RAID type to SHR-2. g. I put the first seagate disk in bay 12 and it was recognized right away. 1 if that helps. DiskStation DS218+ Network Storage Server manuals and instructions online. 2 If there are no empty Note: If issues occur to a drive during the process, the RAID type can still be changed but the storage pool status will become Degraded once the process is complete. Method 2 : Manually Edit the Synology compatibility database file to include your hard drive models The database file is locally stored on your Synology, and it automatically updates whenever new models are released. Make sure the inserted drive meets the drive requirements Drive size requirements: Refer to the help articles for DSM 7. Drive or health statuses The drive or Sep 17, 2024 · The Storage Manager correctly shows that it detected the 1 drive which is not in use and can be used to Repair the storage pool. 2 Tb' meaning I can now only add 20 Tb drives or greater which scuppers my plan to migrate the smaller drives from the 918 to the 2419. 7TB. Drive 1 recently went into a Warning state for having read errors. Do either of the following: Click the drop-down icon to expand the information displayed. If necessary, you can manually add alternate brand drives to the list to override the warnings. This article helps you quickly identify which Synology NAS models allow third-party disks and which ones require Synology-branded drives I have the volume set to raid 5. To repair a degraded storage pool: Go to Storage Manager > Storage and select the storage pool in Degraded status. test to scan the drives. Jul 11, 2015 · Hi! Come and join us at Synology Community. Drive or health statuses The drive or Navigate Desktop DiskStation Manager (DSM) is a web-based operating system designed specifically for Synology products. To save the hassle of system restart, Synology developed Online Assemble -- a mechanism for assembling and converting a storage pool back to the available status without restarting your Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. Note: If issues occur to a drive during the process, the RAID type can still be changed but the storage pool status will become Degraded once the process is complete. Synology uniquely enables you to manage, secure, and protect your data - at the scale needed to accommodate the exponential data growth of the digital world. DSM is not installed on the drive. Before You Start Requirements: A hot spare drive can protect a storage pool when the following criteria are met: The RAID type of the storage pool must support drive fault tolerance (i. We would like to show you a description here but the site won’t allow us. Mar 9, 2021 · If Synology are going to start offering premium support for businesses then having a 100% Synology system makes some sense, at least for Synology: all the kit is under their remit and replacements can be used to fault find. My storage pool is degraded, but I am not sure which drive, or both, has caused it and therefore which should be replaced: Drive 1 says allocation status is 'crashed', but the health status is 'healthy' Drive 2 says allocation status is 'normal', but the health status is 'critical' Are both drives failing, or is it possible Note that not all unavailable drives are listed in the Drive Requirements window. 4-25556 Update 2 --- Drive: Seagate Exos x16ST16000NM001G - 2KK103 - Firmware SN03 Issue: Cannot add drive to an existing array because while the drive is supported the version of firmware is not. To view more information, hover your mouse over a drive. The table below summarizes drive compatibility by product series and drive type for models released in 2025 and later: Drive Tests and Analytics The following tests and analytics can be performed on the installed drives if your drive model and Synology NAS model support those features. After a lot of discussions on the phone and by e-mail with Synology and our accou Apr 23, 2025 · Synology’s New Drive Requirement: The Official Announcement The story broke when Synology Germany published a press release on April 16th, 2025, announcing that all Plus series models released from 2025 onward—including the anticipated DS925+, DS1825+, and other models—will require either Synology’s own hard drives or third-party hard drives certified by Synology. Why it's not showing on one of PCs? Sep 8, 2023 · Hi all I have a DS218+ with two Ironwolf 6TB drives in a SHR set up. Est. Jan 28, 2022 · The maximum single volume size is determined when the volume is created. 1 update, where Synology restricts which drives you can use. In these cases, please replace the drive with one that is listed on the Synology Products Compatibility List for your NAS model. What am I missing? It’s been working well until I need to add the last Drive 4, where I’m getting the error: “There is 1 drive that does not meet the drive requirements and cannot be selected”. On DSM 6. Chapter 2: Hardware Setup Tools and Parts for Drive Installation Install Drives Start Up Your DiskStation Add a Memory Module on DiskStation Assemble an Available Pool In the past, your Synology NAS must be restarted if you want to assemble a storage pool previously created on another Synology NAS. Make sure there is a sufficient number of available drives Drive Tests and Analytics The following tests and analytics can be performed on the installed drives if your drive model and Synology NAS model support those features. Nov 13, 2025 · Synology Drive Server is a comprehensive solution for file storage, management, sharing, and synchronization. Click to view the storage pool information and check the drive status. Apr 18, 2025 · Synology also says it will later add a “carefully curated drive compatibility framework” for third-party drives and that users can submit drives for testing and documentation. I can’t do anything with it. Click Health Info > Overview to view relevant statistics. When I click install, it says DSM is not installed and that if I install DSM, all files on the hard drive will be deleted - this is something I clearly do not want to do! Jul 31, 2023 · Note that not all unavailable drives are listed in the Drive Requirements window. 0. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Using drives of different types will affect system reliability and performance. I ordered a new hard drive to replace the drive that is getting the alert, but I tried turning it off, taking out the hard drive, and putting it back in, and the drive shows a status of "Initialized, Normal, Bad Sector Count". 1. Go to Storage Manager > HDD/SSD. R. If not, the drives might not function properly on your Synology NAS. You can go to Storage Manager > HDD/SSD to check the drive size and type. Synology will not provide full product warranty or technical support if a non-Synology memory module is used for memory upgrade Insert the drive trays back into the drive bays. But if I try to add the 2 TB drive to the existing pool, I receive an error: "The requirements for drive size are not met" - Drive capacity should be >= 7. Drive or health statuses The drive or I went to replace it with an identical drive and the repair wizard stated it "Cannot perform this action. Am I missing something? The crashed drive is Drive 4 and is EFAX? The replacement is Drive 1 and is EFBX? You also have one of each of those in the pool already. This marks a departure Sep 8, 2021 · Since this year, Synology is enforcing their own drives with minimal to no support for third party drives. Drive requirements: For the Add Drive option to be available, your Synology NAS needs to contain at least one drive that is not in use and meets the following requirements: Drive status: The drive must be Healthy. You could try hooking the new 8TB drive up to a computer and see if you can initialize it from within Windows using disk manager. 3 TB. 2 SSDs for storage pools. » Anyone got a tip for what I could try Jul 31, 2023 · Note that not all unavailable drives are listed in the Drive Requirements window. 4. Sep 6, 2023 · Drive allocation status shows whether the drive has DSM installed or how the drive has been assigned. 2 The drive is not in use and has not been assigned to a storage pool. The capacity of the hot spare drive must be equal to or larger than the capacity of the smallest drive in a RAID 1, RAID 5 But even now the drive just comes up as deactivated on the synology os. If the drive size or type does not meet the requirements, replace it with a drive that does. For your best experience Synology takes preemptive measures to ensure service uptime. Drive type: The drive must be of the same drive type. Go to the HDD/SSD page to confirm which drive is defective. Jan 3, 2022 · I hope that this is not the case and i'm overlooking something. Go to Package Center, find Synology Drive, from drop down menu, select Stop. Instead, only the new volumes created in the same storage pool can support up to Aug 5, 2023 · 'The requirement drive size is not met. Oct 6, 2021 · Restart device. Oct 31, 2022 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. If the Change RAID Type option cannot Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. Make sure the storage pool and volume have not crashed Monitor storage statuses Check overall drive status Go to Appliance Console > Storage Manager > Drive Information. Before I started the smart test I tried to add it back into the pool and it won't allow it saying it doesn't meet drive requirements. With DSM, you can quickly and easily accomplish the following on your Synology NAS: Modify and personalize system settings Install and open applications and packages Create RAID volumes and manage other types of storage spaces And much more! Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. Nov 2, 2006 · Hi! Come and join us at Synology Community. This would/should reduce the support costs to being against only Synology products and not fault finding a third party Mar 10, 2024 · 2 disks show critical after upgrading drives and I can't find a way to reset the drive status A drive is likely defective and needs replacement if it has entered Warning, Critical, or any other abnormal statuses. It took about 8 hours and the new drive is initialized and shows up healthy and allocation status is normal, but the volume still shows 2. Go to Dec 12, 2023 · If the drive is in Cannot be detected by Controller status (only available on SA3200D), check the LED indicators according to the LED Indicator Table in the Hardware Installation Guide. I made a really dumb mistake, arg. Jan 5, 2024 · Now type ":wq" so that your file is written and saved. According to the Jun 5, 2012 · When I use Synology Assistant to detect the Diskstation, it says "Not Installed" in the status - everything else seems to look ok - IP address etc. If you are unsure of the status shown, point the cursor over the icon for more information. reading time 6 minutes. Therefore, migrating your drives from a Synology NAS supporting 16 TB to another Synology NAS supporting 108 TB does not mean the maximum single volume size will expand from 16 TB to 108 TB. I started out with a 3TB WD red drive and recently added a new 6TB WD red to my 1520+. Download Synology DS923+ PDF manual. The NAS was performing incredibly poorly, such that I couldn't do necessary work because file transfers would hang or crash. Any help would be appreciated? Apr 19, 2023 · The Calculator states I should be able to use a 8 TB disk as parity drive, and 8 TB + 2 TB (a total of 10 GB) as storage drive. I'd probably be looking at the output of fdisk -l on each drive to see how they're different. T. synology. But states the reason I cannot operate on it is because the drive is deactivated. Synology DiskStation DS218+ User Manual View and Read online. Sep 26, 2023 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. I have rebooted, uninstalled and reinstalled the app twice, but nothing changes. May 5, 2025 · Synology’s new NAS models block third-party drives I found a way around it. Before You Start Thank you for purchasing this Synology product! Before setting up your new expansion unit, please check the package contents to verify that you have received the items below. Please try to restart your Synology NAS or re-insert the drives, then run the HDD/SSD manufacturer's diagnostic tool to check the health status of the drives. So I thought I'd try to "Deactivate" the failing drive to see if that Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. . Apr 3, 2024 · When Storage Manager detects compatibility issues between a drive and your Synology NAS model, it will display an Incompatible or Unverified status. 0 RC. Ask a question or start a discussion now. M. Apr 29, 2025 · Synology has been increasing the models with HDD compatibility enforcement , limiting support for third-party drives. Dec 12, 2023 · If the drive is in Cannot be detected by Controller status (only available on SA3200D), check the LED indicators according to the LED Indicator Table in the Hardware Installation Guide. The color of the drives indicates their overall status. When I try to show Health Info, I get this. DS923+ Network Storage Server manuals and instructions online. What do I do? Also I am on DSM 7. Note that not all unavailable drives are listed in the Drive Requirements window. New comments cannot be posted and votes cannot be cast. 2, respectively. If the Change RAID Type option cannot A Synology Account is required for the purchase. The setup: Drive 1: Ironwolf Pro NAS 16 TB Drive 2: Ironwolf Pro NAS 18 TB Drive 3: Ironwolf Pro NAS 18 TB Drive 4: Ironwolf Pro NAS 18 TB (problematic) Anyways, the disks arrived today and I shut down my Synology. Go to Both came back without any errors. 7 TB So why this issue? Am I doing something wrong? A Synology Account is required for the purchase. Need help initializing a new HDD drive in your Synology NAS? Discover expert answers for adding and setting up your 12TB drive without erasing Bay 1 data! Oct 7, 2025 · If your drive has one of the above statuses, it is not listed on the Synology Products Compatibility List. Why is this DiskStation DS1815+ Synology DiskStation DS1815+ features an all-new quad core CPU with an AES-NI hardware encryption engine, providing outstanding performance and data encryption acceleration. The format was successful but reseating the disk in the NAS gives the same result: «drive is in critical status. Make sure there is a sufficient number of available drives Synology Drive Server enables you to create a private cloud, allowing seamless file synchronization and sharing across multiple devices. With four built-in Gigabit LAN ports and scalability of up to 18 drives, Synology DS1815+ is the ideal storage solution for centralizing data backups, protecting critical assets and sharing files across Before You Start Requirements: A hot spare drive can protect a storage pool when the following criteria are met: The RAID type of the storage pool must support drive fault tolerance (i. The Change RAID Type option only appears when all the following criteria are met: The current RAID type of the storage pool can be changed. What "evidence" should I collect before removing the drive to sustain the claim for the warranty? See full list on kb. reading time 1 minutes. Download Synology DiskStation DS218+ PDF manual. 1 Details If your drive has a Not Initialized allocation status 1 , it may indicate that: The drive contains no system partition You may also need to take additional steps (such as repairing the storage pool ) to return the storage pool to a healthy and accessible status. applying custom firmware to a 3rd party drive and rebranding it does not mean they "made" the drive. System: RS2418+ --- DSM Version: DSM 6. Remove the defective drive from your Synology NAS and replace it with a healthy one. 1 If the drives installed in your Synology NAS fit any of the above scenarios, their status will indicate Not supported by the current Jul 31, 2023 · Note that not all unavailable drives are listed in the Drive Requirements window. It means that any alterations made to the database file will not be 1 Please try to restart your Synology NAS or re-insert the drives, then run the HDD/SSD manufacturer's diagnostic tool to check the health status of the drives. com These warnings are based on a localized compatibility list that is pushed to the NAS from Synology via updates. Unplugged it, removed one of the 4TB drives and put in my new 8TB drive. User status stuck on Password Change Required : r/synology r/synology Current search is within r/synology Remove r/synology filter and expand search to all of Reddit I got a brand new Seagate Ironwolf 4TB, exactly the same as my other 3 drives. Oct 7, 2025 · While Synology recommends using drives from the compatibility list for optimal performance and reliability, users retain the flexibility to install other drives at their own discretion. Mar 23, 2024 · When I go to format and have the Synology see them, i get the dreaded "The requirements for drive are note met". , RAID 1, RAID 5, RAID 6, RAID 10, RAID F1, and SHR comprising at least two drives). Migrating M. The system is generally stable but some times i have to restart the nodes… i recently added a new usb ssd drive. Select a drive and click the Health Info button. Follow this guide to install and configure Synology Drive Server on your NAS and connect it to your PC or laptop. The starting date of the Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. But when I select to repair Storage Pool 1, it says that it can't perform the action as no drives are available or meet the requirements. The capacity of the hot spare drive must be equal to or larger than the capacity of the smallest drive in a RAID 1, RAID 5 Oct 7, 2025 · If your drive has one of the above statuses, it is not listed on the Synology Products Compatibility List. A place to answer all your Synology questions. test examines and reports the drive status and condition, alerting you of possible drive failure. If the problem remains unresolved, please contact Synology Technical Support for help. » I tried removing it physically from the NAS and seating it in an external USB bay and format it in DSM 7. 2 NVMe SSDs from storage pools to a NAS that doesn't support using M. e. We provide status of the services below for your reference in the event of maintenance or unforeseen circumstances. " Viewing the drive requirements, it shows the drive's health status as "Not Supported. Assemble an Available Pool In the past, your Synology NAS must be restarted if you want to assemble a storage pool previously created on another Synology NAS. How do I re-activate this drive or does deactivating permanently kill these drives? I could not find any info about this through some quick googling Archived post. So I am setting up a new DS920+ with 4 new WD Red 10 TB; when going through the initial config; It shows that Drive 3 is "The requirement for drive status are not met" but they are all new and identical. test: The S. I've read that sometimes this happens and the hard drive is not actually "bad". Sep 2, 2020 · Hi! Come and join us at Synology Community. I deactivated the drive and it's running an extended smart test now (50% complete). ' The required size is given as ' ≥ 18. " I thought this was odd as it's the exact same drive as the other three in my DS918+. Also, make sure to read the safety instructions carefully to avoid harming yourself or damaging your expansion unit. Synology Drive Server 3. How can I repair the storage pool, and/or re-add the drive to the storage pool? EDIT: When I restarted the NAS, it finally enabled me to repair the pool and had a screen to add the drive back to the pool (though it did not recognize it as the original drive, but did recognize there was data on the drive before prompting to initialize). Dec 11, 2023 · Only certain Synology NAS models support using M. 2. Sep 11, 2024 · A drive is likely defective and needs replacement if it has entered Warning, Critical, or any other abnormal statuses. So I have a Synology NAS with 3 drives in RAID5. What does this mean? Sep 6, 2023 - Environment DSM 6. The storage pool does not contain any RAID Group. If that doesn't work, the drive may have been damaged in shipping. Anyone got this problem before? Mine is DS920+ on DSM 7. Feb 21, 2021 · The wd red said health status not supported, so I re inserted it then it said health status failing. Backup data locally, to another Synology device, rsync server, or cloud-based storage such as Google Drive, Dropbox, S3-compatible destinations, and Synology C2. i setup the storagenode as usual but after a day or two, i get the message Error: piecestore monitor: disk space requirement not met i have read that this is a problem with Dec 11, 2023 · Only certain Synology NAS models support using M. Aug 17, 2023 · I say again, Synology does NOT manufacture drives. 2 SSDs to create storage pools. If you can sign in to DSM, please run the built-in S. Folder which is set in task has it's Synology icon: But all folders inside do not: On my second PC folders and files inside have their status icons - green when synced, blue while syncing. Mar 29, 2024 · I have a few sync tasks set in Synology Drive Client for Windows 11, but the problem is, that in file explorer I can't see icons indicatind status of synchronization. 0 and DSM 6. A. It is in fact syncing the files as I am getting the notifications that files are syncing and the app in the menu bar is showing syncing, just no indications on each file. It is equipped with Synology Drive Admin Console for centralized management and monitoring, Synology Drive for file access via web portal, and Synology Drive ShareSync for synchronization across Synology NAS devices. 0 and above versions are not compatible with Cloud Station Suite applications (Cloud Station Server, Cloud Station ShareSync, Cloud Station Backup, Cloud Station Drive, and DS cloud) A Synology Account is required for the purchase. This means that you cannot use other drives other than one or 2 third party drives and Synology's own HDD's. Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. Or, in my case, I stopped and then uninstalled, including the check box to remove Synology Drive database. Is my disk faulty? It's brand new! Nov 21, 2021 · «There is 1 drive that does not meet the drive requirements and cannot be selected. "Cannot perform this action. Feb 17, 2021 · I have a new MacBook Air M1 that is running the Synology Drive Client and the file icons are not showing the sync status. Jun 1, 2025 · Users are able to migrate existing storage arrays that feature Unverified/unsupported drive media in previous Synology systems into 2025 Plus series devices and still use DSM services – however once they do so, they are unable to use the same model ID of drives to perform RAID recovery, RAID expansion or introduced a hot spare, unless that drive is on the verified drive list. Put the drive back in and it went right into critical status. Inspecting a drive Go to Storage Manager > HDD/SSD. A replacement drive is on its way. Oct 7, 2025 · If your drive has one of the above statuses, it is not listed on the Synology Products Compatibility List. Nov 21, 2021 · «There is 1 drive that does not meet the drive requirements and cannot be selected. 2 to 7. No drives are available or meet the requirements. If you cannot provide proof of purchase, the device manufacturing date applies. Apr 21, 2024 · To prevent errors, Synology restricts certain scenarios for drive migration: Migrating drives between different operating systems (e. Of course this happens right after the 7. , DSM UC and DSM). To run a S. Select a drive from the list of drives. May 2, 2025 · Originally posted @ 2025-04-30 Synology Introduces New NAS Drive Compatibility Policy With the introduction of the 25 Series of network-attached storage (NAS) systems, Synology is introducing a new drive compatibility policy that will limit what drives you can use. Express shipping is a paid add-on available in select countries only. - Drive type: SATA HDD not 4k native - Drive capacity: ≥ 12. I installed it and the health status says “not supported”. Here is what happened Oct 7, 2024 · To find out why Storage Manager cannot recognize installed drives: Make sure that the drives are listed on the Synology Products Compatibility List. Jan 25, 2024 · I run 3 nodes in my synology nas under docker for a couple of years now but all in external usb hard drives. Synology Drive Server is a comprehensive solution for file storage, management, sharing, and synchronization. Jul 31, 2023 · Note that not all unavailable drives are listed in the Drive Requirements window. If there are empty drive slots on your Synology NAS, insert the unrecognized drives into these slots to check if they are displayed in Storage Manager. Synology DS923+ User Manual View and Read online. Using this drive could affect system stability and result in data loss, and Synology Technical Support may only provide limited assistance. Apr 24, 2025 · Synology has announced a significant policy change that will require all 2025 Plus series NAS models—and future iterations—to exclusively use Synology-branded drives. » Anyone got a tip for what I could try Sep 6, 2023 · Details If your drive has a Not Initialized allocation status 1, it may indicate that: The drive contains no system partition. ) This misadventure with Synology Drive hasn't been fun. A drive will not be listed if it is currently in use, its drive slot has been disabled, it has one or more unresolved errors, or it is a system drive. Before you can proceed, please insert at least 1 drive that matches the following criteria. bqob cey xuvhdp hvskvd ajwm grmqszj tmyxncj cehc wlqvzo gtw kjtyaw lkdotl snzpn bigaein rcie