Salesforce bcc email not working. You would have to reach out to HubSpot support.
Salesforce bcc email not working (If you BCC a mailing list, each recipient on that mailing list will see the mailing list address, as that is how the message reached them. In short, do not use BCC for internal business communications. If there is already an existing Flow Core Action: Send Email Send and optionally log an email to specified records by specifying the email content and recipients in a flow. " or "Contact Salesforce Support Steps to reproduce Log in to an organization. Jun 28, 2024 · Learn about Salesforce BCC Email and how integrating PersistIQ can streamline sales efforts and enhance communication logging. In Outlook, select an email from your Inbox or create an email. . For example, an email with 2 addresses in the 'To' field and 1 address in the 'CC' field would count as 3 calls. Send the email. This feature automatically sends a hidden copy of each outbound email message to an email address you specify. com when trying to use BCC to copy his emails he is sending over to the Salesforce client record. Switch to Lightning Experience. The email address that receives the message when a recipient replies. 7. Aug 25, 2021 · Using Flow to send email using the email action Send Mail. Currently on Free version of CRM. setReplyTo (replyAddress) Optional. Emails are not being sent or have been blocked. They encounter the error, "We can't send your email. When Einstein Activity Capture (EAC) is enabled, Lightning Experience (LEX) users as well as the non-administrator users are unable to send an outbound email from Salesforce. Jul 9, 2021 · My client is looking to remove the auto BCC on Case Reply emails: I can do this by updating the EmailPreferencesAutoBcc field on the user record for the existing Users but how do I prevent this from getting set to true in the future? Notes: All recipients in the 'To', 'Cc' and 'BCC' fields count against the limit for email sent using Apex or the API. Move the desired Contacts to the cc recipients or bcc recipients list using the double arrow buttons. custom__c}}. To learn more about the Salesforce integration in Front, see here. Are you getting any sort of kickback messages from them? Issue Emails are not related to the intended Salesforce records when using the Salesforce for Outlook plugin, Outlook Integration (for logging Emails on Send), or Email to Salesforce. I was able to replicate this issue. For a mass mail, the sender is only copied on the first email sent. Also have a need to BCC an email address. This feature provides a layer of privacy and discretion in your email communications. com. Mar 29, 2020 · Row 1,4,5 - email manual log from Outlook Row 2,3 - email sent from Salesforce As you can see, IsClientManaged and MessageIdentifier are different. IT guy has set it up . Since personal email conversations should be respectful and transparent, using BCC in this context suggests that you are deliberately hiding the third party from your recipients². One of my users noticed that when he has someone BCC'd in an email the BCC does not show on the email record in Salesforce. Salesforce receives a copy of the email. People use this in day to day emails to send a copy to other members. setBccSender (bcc) Indicates whether the email sender receives a copy of the email that is sent. The inbound email isn’t attached to the related case and doesn’t create a new case. BCC Email Compliance In some industries, businesses must retain a record of all emails sent, including the content and each email recipient. Outlook Integration allows users to associate emails from Outlook to Salesforce records. BCC-ing emails to Salesforce doesn't guarantee successful association with records. In some cases, it may even be necessary to use BCC to protect privacy. Contains methods for sending single email messages. I want to add a cc and a bcc Feb 25, 2016 · If i put any other email address in To and "Email-To-Case"Address in CC. To do this, you have to request email logs. Mar 28, 2018 · BCC to Salesforce is a function within Salesforce CRM that gives sales reps the option to track sent emails to prospects and customers on any device, on any email client, whether it's Gmail or Outlook. May 15, 2024 · Read about the best email sync options for capturing email activity in Salesforce. I tried the manual method - [Your Hub ID]@bcc. I have provided the routing email to the IT team to configure to forward the email to the routing address. When composing, forwarding, or replying to an email, you enter a special Email to Salesforce address in the BCC field (or any other recipient field). See full list on salesforceben. But how does this work in Salesforce Marketing Cloud when you try to send mass / individual / Triggered emails? You can automatically log your emails to Salesforce using the Auto BCC feature in Front to associate emails to any open opportunities, leads, and contacts. Access is free and you are charged for each CC and BCC email sent. Enter your Email to Salesforce address in the BCC field. Here are a few potential reasons: 1) Your Salesforce BCC needs to be entered into Tout on our Settings page. Jan 10, 2025 · CC or BCC People in Flow Emails« Go Back The user is BCC'ing emails to Salesforce that are not being connected to the contact. Click the user's initials in the bottom left corner of the navigation sidebar. To send triggered emails, begin by identifying the events that cause your emails to be sent. When sending emails from the connected email account, file attachments aren’t added to Salesforce records and can’t be viewed in Salesforce. OUTLOOK INTEGRATION The Salesforce integration with Outlook is one of a suite of products that give sales reps the power to work from their email applications, while keeping Salesforce data up to date. Jun 8, 2021 · An important troubleshooting step that is missing from your sequence is verifying whether a message was actually sent by Salesforce mail transfer agent (MTA) and (if so) what was the response from the recipient's mail service. Mass email is intended to facilitate your business processes, not to replace your email application or handle mass-marketing campaigns. Regarding the contact records created for your colleagues: HubSpot users and contacts are not related, HubSpot does not treat email addresses differently just because there's a HubSpot user with the same email address. Or he could add email-to-salesforce address as a contact and simply add it to the BCC whenever he does want it to sync to Salesforce. g. Mass email sends an individual email to each recipient instead of one email to the entire group. Important Your Email to Salesforce address accepts email only from addresses that you list here. Enter a name and description. However, if more customization is involved, we suggest reaching out to your IT Administrator or Microsoft Support for better assistance. Note: Enabling enhanced emails will not retroactively allow previously sent private email messages to be visible via the API. As per doc, BCC addresses are not displayed in the activity timeline. Note: You can add up to 25 recipients for the Email BCC field in each SingleEmailMessage using Salesforce email. This email address can be Jan 12, 2023 · After contact with Salesforce Support, it turns out that for users, for which Einstein Activity Capture has been turned on, the automatic BCC feature no longer works. Using BCC emails in this I was able to get the CC Address and BCC Address to reflect my Predefined Field Values for that action, but for some reason, the From Address does not match the Predefined Field Value I set on the action. The BCC email is automatically sent to the address you specify for any emails your users send, excluding system emails such as password reset or import completion notifications. The issue might be because of outdated Outlook versions, changes in the Outlook settings, corrupted files, cache Dec 15, 2021 · This is an automatically generated email address that will log activity from your email to salesforce with no hassle. \n @RichardN Feb 25, 2016 · If i put any other email address in To and "Email-To-Case"Address in CC. If a request to send a triggered email via Email Studio fails, it returns one of these error codes. While testing it did not created the case in salesforce. Create Predefined Field Values for Email Recipients in the Send Email Action By default, we prepopulate the To: field with a contact or lead email address when you open the email action from the contact or lead record home pages. You receive an in-app notification when a BCC failure occurs. Their profile still allows for sending emails their 'acceptable email address' is still the same, yet whenever they BCC it in they get an automatic reply saying it failed: Hi Damian I'm not clear what it is you're asking here. By default, email deliverability is set to 'System email only' in newly refreshed sandboxes. Enter the email recipients in the To and CC fields. Get the Outlook Integration via the Salesforce Add-In To use the integration, each Outlook user needs the Salesforce add-in for Microsoft Outlook. When I type the email address there manually it works, but through AmpScript it is not working. There is also no bounce back email sent when this occurs. hubspot. When using Einstein Activity Capture, automatic bcc isn’t supported. Before you set up this feature, make sure that you have a BCC email address that is accepting emails. It's now suddenly stopped working. If your organization is unable to leverage enhanced emails an administrator may consider options such as Enabling Compliance BCC Emails or alternatives outlined in Send Email from Salesforce. Finally, create the triggered email interaction. In other words, system messages won't be BCC'd, but all emails manually sent will be forced to BCC the compliance address you specify, with no option to bypass this. I want email sent from Hubspot to be logged in Salesforce as well, Option-1 ->Timeline sync--> Will not work (reason below) In the Salesforce Flows, there is an action where we can send emails. In some instances, Salesforce can assist. Here's how to forward messages automatically: Before you set up forwarding you need to configure your On-Demand Email to Case and create routing addresses. The integration provides Salesforce data directly within Outlook, and the ability to log emails and events to Salesforce records. I don't know why my emails are not being sent (they were before) and I'm not able to send them or they're being blocked. BCC emails added via Compliance BCC Email are not counted against the limit. Therefore, Salesforce can't log any email to the email addresses under the BCC. Working as designed. You can customize what you sync and the sync directions between Outlook and Salesforce. With the ' Use Enhanced Email with Outlook ' feature, users are also allowed to associate the emails while composing them through the ' Log Email on Send Jun 5, 2020 · I am in the process of using a Post Rest service for Marketing Cloud messaging services, sending a transactional email using Marking Cloud triggered send functionality. While this feature is very useful it also does not work sometimes. The maximum size for this field is 4,000 bytes. Then it should work but not working. The information below will assist in troubleshooting when email is not received for Salesforce Chatter @mentions. Make sure you’ve set up My Email to Salesforce. Sep 13, 2025 · Microsoft Outlook has a feature called Auto-Complete list which is used to fill the email address automatically in the To, Cc, and Bcc fields when the user starts to type the first letter of the email address. You can use Apex to send individual and mass email. Optimize your email workflow so that you can save time while never forgetting to carbon copy or blind copy someone again! Easy setup tips and best practices inside. For advanced functionalities like automatic logging and field population based on email content, explore paid Salesforce products like Salesforce Inbox or Einstein Activity Capture. Enable Jul 4, 2023 · I am sending a template email to some users, the template contains a merge field {{!Opportunity. Drag the Email activity onto the canvas and click it. They just need to Blind carbon copy (BCC) the “Email to Salesforce address” No configuration required on Email Server Reference URLs My Blog Post – How to Configure & Use Email To Salesforce How Does Email to Salesforce Work? In this episode of Marketing Cloud Minutes with Eliot Harper, learn how to include carbon copy or blind carbon copy recipients for emails sent from Salesforc Jun 17, 2019 · CC and BCC: When enabled in your account, carbon copy or blind carbon copy recipients to an email send who are not members of the targeted audience. A list of blind carbon copy (BCC) addresses or object IDs of the contacts, leads, and users you’re sending the email to. Click on "Log email on Send" and select the records > Click on Save > Send an email. However, I do not see the option to add a BCC We have a user who, all of a sudden, gets bounce back email responses from noreply@salesforce. Click here. Next, write the code that interacts with the API to trigger the email. com If an email sent to the BCC email address bounces, all email sending is suspended until a valid BCC email address is provided. Depending on your configuration, Salesforce adds the email to the Activity History related list of the record whose email address matches the recipient’s email address, or to the My Unresolved Items page I've got auto-BCC set up for outbound email sent from inside Salesforce. Optional. BCC is accessible to me through Settings > Object > Activities. We can define body, recipient address lists, rich text formatted body (true or false), sender email address, subject etc. You must not use BCC for personal emails, either². Note: using the legacy My Email to Salesforce service (BCC) will not create Email Message records, but only Task. If it is not correct, the outgoing emails will bounce. Note When compliance BCC email is enabled, you can’t use predefined values for the BCC field in the Send Email action. Log email messages to Salesforce people, contacts, leads, and other records. How do I remove the Auto-Bcc address from all messages moving forward? Including BCC email addresses in email communication is part of Salesforce design i. All recipients in these three fields count against the limit for email sent using CC or BCC Contacts on the Account you're emailing Click on the CCor BCClink. If the orgs not using the Salesforce plugin, each user will have to follow these steps to enable auto-BCC to Salesforce. Please see the Configuring Routing Addresses for Email-to-Case and On-Demand Email-to-Case article to do this. Relate emails sent from external email applications to leads, contacts, or opportunities. setTemplateID (templateId) The ID of the template to be merged to create Jul 18, 2019 · Issue: Email to Salesforce is not getting sent using Additional BCC address in Hubspot Extentions for Email Integration. Before you enable email tracking for your sales reps, review these key considerations about setup and how emails are tracked. However, when BCC'ing myself, I don't receive the email. Apr 6, 2021 · CC stands for “carbon copy,” while BCC stands for “blind carbon copy”. I sent an email with a colleague BCC'd and sure enough, the BCC on the record in Salesforce is blank. Whether or not an email is sent or received depends on the specific Chatter @mention scenarios. Sep 5, 2024 · CC or BCC Contacts on the Account you're emailing Click on the CCor BCClink. Users may report that workflow rules or approval processes emails are not being received from a sandbox. Worked… Salesforce HelpLoading × Sorry to interrupt CSS Error Refresh Connect your support email address to Salesforce, give your incoming cases a default priority and queue, and set up mail forwarding so your emails become cases for your support team. These actions can accommodate email templates and multiple emails. The integration between Salesforce and Microsoft® Outlook® requires both server-side setup and a short client-side setup procedure. Jun 21, 2019 · I am trying to have it so any emails sent from SF on a Case Record are bcc'd to an email address (e. We are still getting salesforce automatic emails, just not chatter. You can add an Outlook email and its attachments to multiple Salesforce records. Ensure the BCC to SFDC email address is correct. Sep 5, 2024 · Guidelines for Working with Email Enabling Compliance BCC Emails Choose an email composer from Salesforce Trailblazer - Outlook Integration - BCC not showing in Salesforce Up vote and comment on the following Ideas: Workflow Alerts need Email TO, CC, BCC control Automatically set a CC email address for Case emails List Mail missing the CC and BCC Functions (List View or a Campaign) Jun 12, 2024 · Can't find BCC, BCC not working I'm admin for my team. Using BCC also helps to reduce clutter in your recipients’ inboxes and prevents the chance of accidental “reply all” scenarios that can lead to messy, unnecessary email threads. Dec 5, 2013 · I am unable to see the BCC field when I am sending an email from Salesforce. After creating hte email to case foe the specific shared mailbox the user has verified the email. I've got auto-BCC set up for outbound email sent from inside Salesforce. Information being emailed is educational. Email-to-Case Not Working Correctly with Office 365 - We are trying to setup Email-to-Case with our Office 365 account but we are having issues The email routing was setup and verified, but only the Salesforce Service address works when used directly. Hi, I am working for a company and the individual moving over the data from Hubspot to Salesforce has said that the old emails , the actual emails not email addresses, that were Bcc'ed into hubspot cannot be moved over to Salesforce as well as notes can't be moved over it seems like there could be a way to do this an API or some backend way from what I have read , but I am not 100% sure In addition to syncing these items, you can add Outlook emails, attachments, events, and tasks to multiple Salesforce contacts, and view Salesforce records related to the contacts and leads in your emails and events—all directly in Outlook. Dec 12, 2022 · Salesforce can only see email addresses in the To and CC field. Learn how to streamline your workflow and maximize efficiency with Salesforce email integration. Sales reps can have visibility into the history of a So they used to BCC the email in their profile under My Email to Salesforce and it worked fine. By blind carbon copying a designated email address onto a rep’s emails, they’re able to log email activity under the Salesforce record. Feb 18, 2020 · I am trying to send emails as BCC to a couple of 100 students. What is a BCC Email & How Can I Use It Correctly? What is BCC? BCC stands for Blind Carbon Copy, and it is an email feature that allows you to send copies of an email to additional recipients without revealing their email addresses to others on the email. Try again, or contact your Salesforce admin. 6. In the ‘BCC Email Addresses’ box, paste in the email address you copied from Salesforce. Aug 12, 2016 · 3 Email Alerts do not permit specification of cc: or bcc: If this is important to you , you will need to use Apex outbound email classes and methods - but be cognizant that there are fairly restrictive limits on the number of outbound Apex emails you can send per day per org. All of a sudden since yesterday, we stopped receiving our chatter emails to our Microsoft account. Any idea why? Jan 10, 2024 · Hi @BPetrik, It sounds like you're meeting all requirements then - this is as much troubleshooting I can do from a distance. Go to Outlook > Compose an email in Outlook > launch Outlook Integration side panel. Messaging. In others, your Internal IT department or Salesforce admin must assist. When sending it, the value of the field does not appear. Sep 6, 2024 · Check the Email-to-Salesforce Address: Ensure that the unique Email-to-Salesforce address is correct and has been included in the BCC field of the email. We are manually logging emails from Outlook into Salesforce using the Outlook Integration. Flere ressurser Guidelines for Working with Email Enabling Compliance BCC Emails Choose an email composer from Salesforce Trailblazer - Outlook Integration - BCC not showing in Salesforce Set Up BCC Email Compliance An Account Engagement admin can configure the BCC email compliance feature in your business unit settings. We don't have Lightning Sync or EAC. In a new tab, open the CANDDi sales extension (which you installed earlier from the chrome store) and click on Automatic Gmail BCC. After the add-in is installed, open it in Outlook, connect your email account, and then manage the add-in like you do other Microsoft add-ins. com Users can send email from any email account. Turn on the integration and push the Salesforce add-in to your Outlook users. May 2, 2018 · 0 We have a scenario to create a email to case in salesforce. supportteam@mycompany. Feb 2, 2024 · Find out how to send emails from Salesforce using Lightning Experience, Salesforce Classic, Flow, and more. 2) You need to be emailing from an email that Salesforce recognizes. The tracking available for BCC (Blind Carbon Copy) and CC (Carbon Copy) sends is different than tracking for a standard email. Setup basic Email Forwarding Rule on your Outlook client for the Email-to-Case functionality. This code also captures any subscriber information that is included in the message. This is because IT Therefore the Auto BCC will not work since Salesforce has no direct access to the connected account. Aug 11, 2020 · Send Better Email is the latest and best email action for Flow, replacing previous versions of Send Rich Email and Send HTML Email. Select “My Settings” or “Setup” from the drop down bar. Normally, they can open the side panel from their Outlook client to associate the emails while viewing them from Inbox or Sent folder in Outlook. Others and I use BCC fine. For example, you can create an email service that automatically creates contact records based on contact information in messages. Read more. Specifically, the tracking available for the deliverability of these sends is limited. Good morning, Working on a record triggered flow and am at the point where I’d like to have an email sent to the user assigned to a field. Nov 23, 2020 · The print within the email is working but the email activity BCC is not working at all. \n @RichardN I was wondering if somene could assist. Please update your question with the results of this step. 5. One not so great solution to at-least get the emails into Salesforce while on the go: He could add an always bcc his email-to-salesforce address in settings possibly. SingleEmailMessage em Oct 29, 2025 · If you would like to log your outgoing email, however, you can Auto-Bcc Salesforce on each of your sent emails using the steps in the Auto-Bcc section above. Does anyone have experience with this or suggestions for troubleshooting? Thanks in advance! See the Trailblazer Communit y for a discussion on auto-populating the CC in an email template. Extend this behavior to other objects and also predefine the To:, Cc:, or Bcc: fields. com) I know that there's no way currently to automatically bcc in an em Email Services You can use email services to process the contents, headers, and attachments of inbound email. In I updated the chatter email "from name" and "email" to be something legit, confirmed the change via email, and still no users in our org are receiving @ chatter notifications. I've verified he is BCCing, the email address he is using is correct, his email address is a valid email address in his settings, and the contact email addresses match. Use templates with merge fields to personalize each copy of the email. From the Show drop down, select Contacts: Account [Company Name] you will see a list of contacts at this account on the left hand side, under Contacts. Compose an email from an email account that you listed in My Acceptable Email Addresses on the My Email to Salesforce setup page. The emails are still not connecting to the contact and are also not in his unresolved items. Please enter it here and check for any errors. Configure the Email Activity Use an email activity to power Journey Builder email sends to Marketing Cloud Engagement contacts in a journey. See Also: Guidelines for Logging Email from Outlook and Gmail to Salesforce Keep your opportunities moving and your teammates up to date with your latest communications. From your personal settings, enter My Email to Salesforce in the Quick Find box, then select My Email to Salesforce. How each user gets the add-in is up to the email administrator and IT department at your company. How do I turn ON automatic BCC to Gmail? Hello all, I'm an admin for my companies SF, and I'm trying to enable our accounts teams to be able to have the email to salesforce automatically BCC, instead of having to copy/paste each time or add from contacts. Email is not added to the Salesforce Activity timeline. What is BCC? BCC stands for Blind Carbon Copy, and it is an email feature that allows you to send copies of an email to additional recipients without revealing their email addresses to others on the email. Configure this feature to send a copy of every Account Engagement email to your BCC address. There are two ways to CC (Carbon Copy) or BCC (Blind Carbon Copy) additional people when you are sending an email from Salesforce. Therefore the email addresses listed under those are the only ones where the email sent can be recorded under activity logs. Email in Lightning activity component All emails logged to Contact or Lead will be shown in the Lightning under the activity component Here’s how to access your BCC address in Salesforce: Find your user name at the upper right corner and select the drop down bar. Including BCC email addresses in email communication is part of Salesforce design i. The maximum total of toAddresses, ccAddresses, and bccAddresses per email is 150. Sep 8, 2020 · Each BCC recipient will see his or her own address in BCC, but they will not see anyone else's. May 25, 2022 · Is there a tried-and-true way to ensure accuracy when logging emails and other customer interactions in Salesforce? Yes—and it looks like automation. The blind carbon copy (BCC) email compliance feature can be used with a third-party archival system to store emails sent from Account Engagement. I want email sent from Hubspot to be logged in Salesforce as well, Option-1 ->Timeline sync--> Will not work (reason below) First option was to create a Task in Timeline How Email-to-Case Treats Inbound Emails Sent by Salesforce Auto-Response Rules Inbound auto-response emails from Salesforce aren’t attached to cases. The email can include all standard email attributes (such as subject line and blind carbon copy address), use Salesforce email templates, and be in plain text or HTML format, or those generated by Visualforce. e. Edit Your Email Settings Specify your preferred address and name for emails sent from Salesforce, add a professional signature, and select your email composer. Access the Outreach Platform. com, the field is missing form the page layout strangely, is there a way of getting this back? Including BCC email addresses in email communication is part of Salesforce design i. As such, recipients in the BCC field are invisible to other email recipients. Jul 18, 2019 · Issue: Email to Salesforce is not getting sent using Additional BCC address in Hubspot Extentions for Email Integration. What is compliance BCC email in Salesforce? Enabling compliance BCC emails prevents users from editing the BCC field on any email and disables their Automatic Bcc setting under My Email Settings. Jan 16, 2025 · In this detailed guide, we will walk you through the significant yet easy steps to configure Email to Salesforce. I added a new user. All these serve as inputs in the flow The user is BCC'ing emails to Salesforce that are not being connected to the contact. And they also know which lead, contact, or person account has a bad email address when there’s a permanent delivery failure. Dec 22, 2020 · 4. Using BCC emails in this way is especially useful when sending mass emails to multiple people who may not know each other. The From Address I predefined is the Email2Case address I have set in settings, and is verified and working. Predefined values set on an email action for the To, CC, or BCC fields will only work as a default for sending an email for the first time or when there is no existing emails thread for the record (no emails were previously sent from or received on the record). Sending To multiple comma delimited email addresses. The email composer remembers the email thread along with the values previously used on the last email. Enabling compliance BCC emails prevents users from editing the BCC field on any email and disables their Automatic Bcc setting under My Email Settings. Review the considerations for the behavior resulting from a soft bounce (a temporary delivery failure), or from a hard bounce (a permanent delivery failure). Apr 25, 2025 · Discover how Salesforce Flow’s revamped Send Email Action unlocks attachments, automation flexibility, and business value. As per SalesForce - The Priority and Case Origin fields auto-populate the case via the routing address settings when the routing address is included in either the To, CC, or BCC fields of an inbound email. It provides easy access to Salesforce’s single and mass ema… Including BCC email addresses in email communication is part of Salesforce design i. My two colleagues have accounts on salesforce and yet when they BCC to salesforce it says the following: When we send html email directly from SF lead it automatically populates the user's email in the bcc: field, but we are not receiving the copied emails. Enable Email Bounce Handling With bounce handling, reps know when an email doesn’t get delivered to recipients. Review the system requirements and ensure that your email server is set up to communicate with the integration. ) Jan 7, 2025 · Auto-CC or Auto-BCC made easy: Automatically log your emails to Salesforce, HubSpot, Zoho, or even just to BCC your team or yourself. Does Guidelines for Tracking Emails in the Outlook and Gmail Integrations with Inbox When Inbox features are added to the integration Outlook or Gmail, sales reps can track when recipients open emails and click links in emails. If "Enable Email Drafts" is enabled, go to Setup > Support Settings and disable the "Enable Email Drafts" feature. Note: While these steps do resolve most issues, there’s no way to guarantee that all emails will show up in your clients' inbox. You would have to reach out to HubSpot support. For him however there is no Activities menu selection under Object. You can also opt to automatically copy yourself on emails sent from Salesforce and subscribe to email alerts. Select the Email tab under “ My Settings “ Select the “ My Email to Salesforce ” tab You will see your email to Salesforce address highlighted Note: Make sure the beginning of your BCC address Dec 3, 2019 · Log emails as activities on lead and contact records in salesforce. If you don’t list an email address, email that’s sent to your Email to Salesforce address isn’t associated with any records. When emails are sent to a record in Salesforce (BCC the Email-to-Salesforce address), the emails are NOT associated and displayed under the Activity This article outlines how to troubleshoot when some or all recipients do not receive emails sent from the Salesforce application. Email to case handles mails FROM an email service proivder (eg outlook) TO Salesforce and uses a specific email address auto generated by Salesforce The help article is about sending emails FROM Salesforce TO a customer, using the agent's own email address Are your sales agents sending an email FROM salesforce, to a service address in We recommend you allowlist Salesforce IP addresses used for chatter in this article: Ensure you can receive email from the Salesforce application After allowlisting these addresses, you should receive the Chatter daily digest emails. This action is a great workaround for code based solutions especially for Salesforce Admins. The Salesforce Bcc Email address is being added in the Bcc field. If I experiment with sending to myself & BCC'ing a different email address, both of those emails are delivered. If an inbound email is identified as an auto-response, Email-to-Case ignores it, regardless of whether it came from the same Salesforce org or a different one. nzqhchszipqoejgpbmqmeczfrtlbzrscazjlhrkvsrlrswnuddthbtvceqftzhtiuprhemxf