Citrix authentication service event id 7. Nov 10, 2024 · Citrix FAS configured for authentication.

Citrix authentication service event id 7 We've had several calls with OKTA support but haven't been able to get an engineer verses in Citrix to get it working. Federation can be seen, containing the details of the affected user. If you are trying to connect to a Published Desktop on a server, you stop at a logon screen. This is course NetScaler is using the last credentials - which is the correct username but the radius code as password! For security reasons Jul 12, 2024 · Problem Cause Storefront is unable to contact the Federated Authentication Server due to a DNS related problem. exe. 0, XA/XD 7. VDA system log Sep 7, 2025 · To determine if the FAS service is running, monitor the process Citrix. User loses access to mapped network drives after they reconnect to disconnected session after 10 hours Oct 20, 2025 · Event ID 7: Unhandled exception thrown for route "DazzleResources/List" System. If this is a new install, skip to the Initial Configuration. Configuration: Netscaler MPX 9700’s pointing to StoreFront 3. Security. 15 on Win16 (which is in progress). FAS offers you modern authentication methods to your Citrix environment doesn’t matter if it is operated on-premises or running in the cloud. FAS health events The following events show whether your FAS service is Sep 6, 2025 · This article describes the event data that System Log captures for Citrix Workspace. To me, that suggests that is is requested the cert from the FAS server (hence the 'found in this smartcard' bit), but the certificate that has been issued by Duo is not valid for login to a Windows computer. The problem occurs when using the Citrix Workspace App. StoreFront console Store > Manage Receiver for Web > Configure > Advanced Settings > loop back > OnUsingHttp. at Citrix. ArgumentException, mscorlib, Version=4. Only the most important events for monitoring the FAS service are described in this section. Jul 12, 2024 · Certain users are receiving Cannot Complete Your Request Error when accessing site via ADC url and after entering their Azure MFA credentials and user is redirected to Storefront's URL, then the error is observed. Oct 19, 2016 · Hello, I am on my way to transition to XD 7. This typically occurs when sticky load-balancing between client and StoreFront is misconfigured Sep 6, 2025 · If using on-premises Site aggregation with Citrix Workspace™ or using Citrix Gateway Service with StoreFront, Cloud Connectors handle Secure Ticket Authority traffic for your Citrix Virtual Apps and Desktops™ site. 1) Open the Citrix Federated Authentication Service console. FederatedAuthenticationService): Jul 12, 2024 · Citrix Receiver for Web Event ID:6 An error occurred while trying to list the authentication protocols supported on the Receiver StoreFront authentication server using the given challenge. Set to "allowed" the Domain users for FAS user authentication in the FAS console. IdentityAssertion on VDA with FAS [Federated Authentication Service] configured. Users authenticate once at the NetScaler, and then they can leave it idle indefinitely—the desktop session continues, and starting the Citrix Workspace App reconnects them all the way to the desktop without requiring re-authentication at the NetScaler. Login to Citrix Workspace with Azure AD credentials (OnPrem AD synced) works fine. 1 Build 56. It is your responsibility to take precautions to ensure that whatever Web site you use is free of Aug 31, 2021 · SAML Auth through Netscaler using Azure IDP - Cannot complete request - event id 10 Sep 7, 2025 · The Citrix Federated Authentication Service (FAS) is tightly integrated with Microsoft Active Directory and the Microsoft certification authority (CA). 6, Windows Server 2012R2 This happens randomly Occasionally this is popping up: The Citrix Broker Service failed to validate a user's credentials on an XML service. Feb 14, 2024 · Reading that message carefully, it says 'no valid certificates found in this smartcard'. In your auth policy is there the proper acceptance for SAML. domain>] [Index: 0] [Error: Access Denied I think there is something to be set in the Firewall / Netscaler but i cant figure out yet. FAS: 2203. Review the event log and look for Event ID 105. 1000. Event 1 says Authentication attempt was made for user: domain\user with realm context <unknown> that resulted in: Failed. The credentials supplied were; user: FirstName. In ADC console > SSO Traffic policy is bind 4. Aug 15, 2017 · hi I deployed xenapp 7. If a user logs in with their North America account, they can get to their Citrix resources in storefront without issue. Depending on the configuration and security settings, select Allow pass-through authentication for all ICA® option for pass-through authentication to work. After opening a ticket to citrix and collecting cdf and wireshark logs . FAS – If you upgraded a StoreFront server that was connected to Citrix Federated Authentication Service (FAS), then also upgrade Citrix Federated Authentication Service. Then I can reboot the VDA, and then it often works again. The Citrix Broker Service cannot contact the license server '*****'. ( [S102] Identity Assertion Logon failed. File-based licensing will be discontinued starting April 15, 2026. It is essential to ensure that the system is managed and secured appropriately, developing a security policy as you would for a domain controller or other critical infrastructure. Jan 22, 2019 · Everytime the user runs into this error due to having an expired password and thus needing to change it, the Citrix Delivery Services Event Log on my Storefront server throws 3 event log entries (pls see JPGs attached as well): When this happens, the SF servers log events 1, 7, and 10, in order. This is useful when using authentication methods such as SAML, where StoreFront does not have access to the Active Directory credentials. Sep 18, 2024 · Hello @Amin Herbawi, if you’re writing about AD Schema, I think you’re using an nfactor authentication via AAA vServer. Mar 30, 2019 · at Citrix. 17 and above, the default WebView in the Citrix Secure Access client must be reverted to Internet Explorer WebView using one of the following methods. Could not lookup SID for XXXXXXX [Exception: Logon failure: the user has not been granted the requested logon type at this computer. Could not lookup SID for xyx@xyz. Jul 12, 2024 · Login to the storefront. 6. It does connect to the storefront Server it just does not authenticate. We're seeing issue logging on to the VDA where the logon screen prompt that there aren't sufficient resources available and SSO fails. --- When user tries launching an application, we get the following event in the StoreFront logs (Event Id 2 Jul 12, 2024 · Cannot Start App from StoreFront when FAS Enabled and Event ID 28 Access DeniedLaunching an application or desktop fails when StoreFront is configured for FAS. FAS health events The following events show whether your FAS service is Aug 25, 2020 · Citrix Storefront giving event id 2 and 10 after Netscaler uses saml to authenticate (NS as SP) Sep 7, 2025 · VDA security log The VDA security audit log corresponding to the logon event is the entry with event ID 4648, originating from winlogon. I checked the event logs on the Director server and I see these warnings: I'm hoping someone can point me in the right direction. IConvertCredentials. 0, ) Go to Citrix Studio > Delivery Groups > Applications > Properties of the application recently added > Delivery > Application Icon, Change and choose from any of the Citrix default icons. In the Event Log it says Citrix Store Service Event ID 0 No available resource found for user * when accessing desktop group <app name>. Select Manage Authentication Methods from Actions Pane. Everyday a few users ( 10 of 150) get an Dec 13, 2024 · Federated Authentication Service enables secure remote access by integrating modern identity providers with Citrix Workspace, enhancing security and simplifying authentication. When I log on via Netscaler, I authenticate and after some spinning, i see the Storefront login. This happens only, if the ressources are startet in an existing Citrix session. As example: Our IT-Admins start a published Desktop, open Sep 7, 2025 · After restarting the Citrix Monitoring Service or the Citrix Delivery Controller, event id 1013 might appear: “Initial database housekeeping failed with: System. asmx Event ID 8:None of the AG callback services responded Citrix Broker Services errors have numerous event IDs, many of which can cause application/desktops to become unavailable for users. 15 LTSR CU2 and Storefront 3. To my knowledge nothing has been changed with this environment so I do not know w Jul 12, 2024 · On the FAS server Open Citrix Federated Authentication Service console Go to Rules tab, select the appropriate policy and click on pencil icon edit On the left menu select Access control, click on the link Manage StoreFront access permissions. Netsclaer 12. In short, after doing a lot of troubleshooting with Citrix support and a vendor we use, we've identified how to resolve the issue but it is more a band aid than a permanent fix. Dec 29, 2017 · Occasionally a user will get the popup in StoreFront 3. After clicking OK i can log log on my credentials. Add the new domain into Trusted Domain list. Click OK. All was working fine until 2 weeks ago. Verify that?? the server certificate?? and any intermediate certificate are?? installed on NetScaler Gateway and StoreFront server. The following Event IDs are displayed in the Log Name: Citrix Delivery Services Source: Citrix Domain Services Date: Event ID: 1 Task Category: (1501) Level Oct 18, 2018 · We've followed the set up directions to configure out Netscaler to work with SAML auth using OKTA as the IDP. 11. Dec 19, 2024 · Citrix ADC 13 Native OTP lets you enable two-factor authentication without purchasing any other authentication product. Aug 18, 2023 · event ID 17 , An authentication request was made before establishing a web session. Oct 26, 2018 · In StoreFront Console, go to Store > Manage Receiver for Web> Configure > Advanced, and set the third line for Loopback to OnUsingHttp. Sep 7, 2025 · This article describes how to troubleshoot common Profile Management issues. When I check the Storefront Logs I have Jul 12, 2024 · "Cannot complete your request. " I'm able to ping the fas servers from the storefront and I see the fqdns in the Computer\HKEY_LOCAL_MACHINE\SOFTWARE Jul 12, 2024 · Failed to connect to Federated Authentication Service: UserCredentialService [Address: fas. CitrixAGBasicController. Jan 14, 2021 · In the case of this issue the event log reports the error (ID 5) "An error occurred while retrieving a digital certificate from the inserted smart card. Citrix is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Citrix of the linked Web site. Event log messages about these attempts will be suppressed until the repetition has stopped for at least 10 minutes. Sep 7, 2025 · Go to Administrative Templates > Citrix Components > Citrix Workspace > User Authentication > Local user name and password. Unrecognized Federated Authentication Service" Apr 22, 2019 · Federated Authentication Service Enter the Federated Authentication Service (FAS), which integrates with StoreFront and the VDA to effectively swap that SAML token out for a user certificate. This attribute has been Dec 7, 2023 · Event ID : 1106 The Citrix Broker Service failed to broker a connection for user ' username ' to resource ' published appname'. Also make sure your sgorefronts are synced, this was my issue calling the other SF and not having it configured. Nov 17, 2022 · We are testing Citrix Cloud and set up Azure AD authentication and to make starting an published application as smooth as possible, FAS has been set up. I have followed this article to every letter. 2) Click on De-Authorize this service. 14. NullReferenceException: Object reference not set to an instance of an object. Apr 12, 2017 · The Citrix Broker Service logs Event 1106 stating "The Citrix Broker Service failed to broker a connection for user 'domain\user' to resource 'My Desktop'. auth and it's been working just fine. We got this Sep 7, 2025 · To determine if the FAS service is running, monitor the process Citrix. D Apr 3, 2016 · 5. It was not possible to select a Federated Authentication Service. You should see an event similar to: [S105] Server [REMOTE\SITE2-XD1$] issued identity assertion [upn: administrator@remote. VDA CAPI log This example VDA CAPI log shows a single chain build and verification sequence from lsass. com [Exception: The user name or passwo Sep 6, 2025 · Learn about the Adaptive Authentication service that enables advanced authentication for customers and users logging in to Citrix Workspace. These are issued by the local authority and due to this the unique identifier in the smart card is stored in the certificate's SAN field in "Principal Name" format. GatewayAuthController. 15 VM’s (Windows 2012), pointing to XenApp 6. For more information, see Enums 3 days ago · Citrix Provisioning ™ Citrix Provisioning 2507 LTSR documentation provides specific information about the updates in this release. Only suggestions i can think of. Sep 6, 2025 · To view all System Log events data for your Citrix Cloud™ account, you can:. Also learn about the advanced authentication features provided by the service. For the full list of FAS event codes, see FAS event logs. Jan 13, 2023 · I have a strange issue with sporadic issues with SSO when using FAS on VDAs. Feb 17, 2022 · We've got randomly stucking logons (just 2 the week) with the following eventlog entry:Event ID 0 - WEM Agent Service Forcing stop of running logon task for User : UserName : domain\\user Session ID : 10 Logoff the session via Director and the user can logon again. This generates a VDA registration event in the event viewer. 1 and Citrix Virtual Apps and Desktops/StoreFront 2203. Select Enable pass-through authentication. Jul 12, 2024 · Add the user explicitly in FAS* console > Rule Default’> restrictions > Manage user permissions > add user. Nov 1, 2017 · To enable auto-login for classic authentication in the Citrix Secure Access client version 24. net). LastName domain: Log Name: Citrix Delivery Services Dec 16, 2013 · Hi, I am unable to login to my Storefront server via my NS Access Gateway 10 via the web address in a browser. Either the component that raises this event is not installed on your local computer or the installation is corrupted. Jul 12, 2024 · Details Federated Authentication Service (FAS) | Unable to launch apps "Invalid user name or wrong password" System logs: Event ID 8 The domain controller rejected the client certificate of user U1@abc. <QueryLogonMethod>b__0 ()]</Data> Nov 5, 2014 · Archived This topic is now archived and is closed to further replies. AGAuthenticator. GetConvertCredentialsVersionNumber (Int32 clientVersion) at Citrix. Event ID 305 is logged, indicating an unsupported hash ID. 0 when integrating these authentication methods with Citrix ShareFile: Apr 4, 2022 · Failed to connect to Federated Authentication Service: UserCredentialService [Address: <servername. 1 with FAS for SAML sso adn storefront 3. 15 vdisk and reconfigured working 7. Citrix. Jul 12, 2024 · Problem Cause Storefront is unable to contact the Federated Authentication Server due to a DNS related problem. Hi We are getting a lot or errors on our StoreFront server : An error occurred during authentication. Principal. 11, but I have a problem that I am hunting down for almost a week now. ), our users receive conenction timeouts in 10-15 seconds. Sep 13, 2025 · (FAS Current Release article) This document describes how to install and configure the Federated Authentication Service (FAS) Citrix® component. A Unified Gateway is configured. FAS allows StoreFront ™ to use a broader range of authentication options, such as SAML (Security Assertion Markup Jan 20, 2020 · Getting a bit of a weird Authentication issue on some of my Citrix DDC's. Jun 6, 2017 · XenApp 7. Jan 25, 2020 · Citrix FAS – Notes from the Field Reading Time: 12 minutes Citrix Federated Authentication Service (FAS) is one of the most highly underrated features of the Citrix Virtual Apps and Desktop suite. Copy the files and folder. Jul 12, 2024 · Credential prompt while launching desktop with FAS enabled . 4) The administration console uses the Citrix_RegistrationAuthority_ManualAuthorization template to generate a certificate request, and then sends it Mar 18, 2020 · We have build a federated authentication to an environment using Azure AD as SAML2 IdP. 7) Once you De-Authorize and Authorize the FAS again, it will remove the rules. Authenticate (HttpRequestBase clientRequest, Boolean& passwordSupplied) at Citrix. Apr 4, 2022 · Event Log in VDA shows Event ID 1050 Connection validation failed on domain "for user" for reason 'Deny'. Oct 1, 2015 · I am getting random "Cannot complete your request" when signing into storefront from Netscaler. Error Event ID 3 on Storefront Server : An error occurred during authentication. Basic authentication using LDAP to the Gateway is working fine. That´s impossible to work with. Could not lookup SID)Event logged on the VDA. Apr 17, 2018 · When I use the UPN, an unknown username or password error is logged by StoreFront in the Citrix Delivery Service event log, and a similar entry is logged in the Windows Security log on the StoreFront server. Event id 102 General: [S102] Identity Assertion Logon failed. . ” Sep 13, 2025 · (FAS Current Release article) This document describes how to install and configure the Federated Authentication Service (FAS) Citrix® component. No errors on event viewer of VDA . When it doesn't work I get this event on the VDA. Oct 7, 2020 · I configured; 1. In the Permission for StoreFront Servers page, add your StoreFront servers and give them the permission Assert Identity. citrixtest. Added new FAS event logs. UserCredentialServices. Cannot Start App - Federation Authentication ServiceNote: Whenever a change is made on the Certificate Authority Server to which FAS is pointed, it is always recommended to De-Authorize and Authorize the FAS again to get it working correctly. Change Log Overview FAS Versions Install/Upgrade FAS Service FAS Group Policy FAS Configuration StoreFront Configuration SAML Configuration: SAML Traffic Flow Configure the SAML Identity Provider Azure AD as Identity Provider Microsoft Nov 17, 2015 · Authenticate encountered an exception. Authentication. Select Settings and Configure Trusted Domain from User name and Password method. IdentityAssertion. Has anyone come across this before or have any suggestions on how to resolve this? Thanks Kal Aug 1, 2025 · Federated Authentication Service provide single sign-on to VDAs using certificate authentication. Here's the setup: ADC: 13. FederatedAuthenticationService. Nov 10, 2024 · Citrix FAS configured for authentication. Mar 16, 2022 · On the Federated Authentication Service server, browse to C:\Program Files\Citrix\Federated Authentication Service\PolicyDefinitions. Oct 28, 2020 · New Citrix Virtual Apps/Desktops Service setup. Event 10 says A CitrixAGBasic login request has failed. Sep 7, 2025 · The Citrix Federated Authentication Service (FAS) is a privileged component designed to integrate with Active Directory Certificate Services. See Event data descriptions in this article for descriptions of the data that are captured when you retrieve System Log events. 0. 2. FAS is working if you are connecting to a Windows 10 Virtual Desktop. Contact your system administrator. 1 (or earlier) connection, the connection can fail. The FAS servers have been successfully configured and authorized with a valid Microsoft Certificate Authority. Also is your storefront and receiver set for SSO? I have very little knowledge on the netscaler, but just went through a deploy amd had auth issues. at System. This article details some of the more common errors and how to t Aug 2, 2021 · Hi guys, I keep getting eventlog entries on the delivery controller saying that plaintext password was used. For more information about System Log event data, see System Log Events Reference. The Jul 12, 2024 · Add the user explicitly in FAS* console > Rule Default’> restrictions > Manage user permissions > add user. HdxCredentialSelector. Select the store name. Any events that are generated are written to the StoreFront application log, which can be viewed using Event Viewer under either Application and Services Logs > Citrix Delivery Services or Windows Logs > Application. Begin preparing now to ensure a smooth transition – Follow this link to learn more. FAS GP is applying correctl Oct 4, 2023 · Debug Citrix FAS request certificate errors with PowerShell code, Event IDs 124 and 123 log, and permission issues to pinpoint the source. The call back URL is pointed to the ADC 3. lab, role default, Security Context: []]. Intranet' using the Citrix XML Service at address '??'. 1 with SAML to Azure AD (connected to on-premise via AD Connect) Storefront: Version 2203. 15LTSR - Setup between 2 Datacenters (primary and secondary) - 2 x Storefront Servers in each DC (Total of 4) - 2 x Delivery controllers in each DC (Total of 4) - Mulitple XenApp workers acro Aug 26, 2021 · The current negotiation leg is 1 (00:01:00). Jul 13, 2015 · With a subsequent Event Log entry in the XenDesktop 7. Point is that client wants to use LDAP as first factor, and use RSA/ azure MFA nps based on Jun 6, 2017 · XenApp 7. CitrixAGBasic. 9 and newer. 7. Connecting internally bypassing ADC and going directly through Storefront directly works fine. I have an authentication policy that uses OIDC May 31, 2024 · Event Logs StoreFront supports Windows event logging for the authentication service, stores, and Receiver for Web sites. Jun 10, 2022 · Whe have setup on the customer site Azure SAML with Netscaler and 2 FAS servers. Jul 2, 2019 · I’ve written about using Citrix FAS (Federated Authentication Service) with SAML and OIDC (OpenID Connect) in the past but it was always with on-prem StoreFront and Citrix Gateway (previously Citrix NetScaler Gateway). Over the years the attribute has been set to something like 123456789@local. Citrix Daas + FAS issue Hello , a month ago fas server stopped working with errors on FAS event viewer 102 failed to assert upn ,the username or password is incorrect . Apr 4, 2019 · We need to get this working as it's the first step in moving to the Netscaler/Storefront configuration and then we can complete our migration to XenApp 7. Group Policy for prompt for username and password is disabled. We're able to get all the way to the StoreFront view and see the published applications and desktops. Nov 5, 2014 · Archived This topic is now archived and is closed to further replies. Anyone knows what might be causing this? And how to resolve it? Event Viewer logs after restarting desktop service: Event id: 1023The Citrix Desktop Service was refused a connection to the delivery controller. 8 Cannot start app "name" when launching an app. Citrix Version: Citrix XenApp 7. The required protocol 'HDX' is not configured for this resource or the resource might not advertise this protocol. I've already applied this fix for different domain use Jul 12, 2024 · On the StoreFront servers, we observe Event ID: 28 stating - ' Failed to launch the resource 'XXXXXX' using the Citrix XML Service at address '??'. Event ID 28 Failed to launch the resource < Sep 29, 2022 · I am using ADC 13. Jul 12, 2024 · Event ID 7 appears in the Windows Event Viewer stating that, "ICA Connection request denied because the current user (user name) is not the owner of the session (session ID)" Oct 20, 2025 · Collect the Event Viewer logs from StoreFront Servers by navigating to Event Viewer > Applications and Services Logs > Citrix Delivery Services, review the events outputted when issue reproduced to identify the root cause of the issue. All the sudden after some patching last night, we're having FAS authentication failures, storefront event logs say "Failed to launch the resource 'XA7Prod. Controllers. Published Desktop or Published Application fails to launch with error: "Identity Assertion Logon failed. Dec 19, 2019 · Hi, I've setup Citrix Federated Authentication on a Customer Site with Netscaler and Azure MFA. If your users encounter slow logons, follow these steps to troubleshoot:. (So think the Delivery Controllers aren't listening?) Mar 29, 2024 · hello! after we Jumped from 2209 to 2311 we have recourrency eventid 1007 in config services and never happened behavior after login ( via Netscaler gateway on STA) to storefront ( 2 or 3 Hit login before POST to Application) Jump also to tech preview 2402 but still fails random Login and 1007 ev Feb 18, 2023 · Select it as default domain. But on the FAS side I could see a certificate being created and issued in my name (Application Log; Event Id 105; Source Citrix. Jul 31, 2025 · Details Users are randomly receiving a message "Username or password is incorrect" when they attempt to connect to their VDIs using Citrix Federated Authentication Service (FAS) In the Application Event Logs on the VDA Event ID 106 of Source Citrix. Login ()” and ID 2: “Access is denied. When checking t Oct 16, 2020 · Archived This topic is now archived and is closed to further replies. Setup is Win2019, Citrix 1912 CU2, Netscaler 13 What I've already done to secure communication ch Since the latest Netscaler Update (14. 5 Jan 13, 2023 · I have a strange issue with sporadic issues with SSO when using FAS on VDAs. AuthenticateWithPassword(String username, String domain, String password, AccessInfo accessInfo) We would like to show you a description here but the site won’t allow us. This happens during log on through Netscaler and whenever I start a published application. Jun 25, 2018 · I have made the suggested changes ListOfDDC, ListOfSIDs & SupportMultipleForest registry additions, reverse lookup DNS and AllowNtlm='true', used a fresh vanilla image, reconfigured working 7. Federated Authentication Service Federated Authentication Service 2507 LTSR documentation provides specific information about the updates in this release. It dynamically issues certificates for users, allowing them to log on to an Active Directory environment as if they had a smart card. Authentication and enumeration are successful against this StoreFront Store with FAS enabled and launching applications or Sep 4, 2019 · "The description for Event ID 1 from source ICA Client (Vanadium) cannot be found. Web. A typical configuration uses Citrix SSO app (mobile VPN Client) to receive push notifications, or Google Authenticator to generate Passcodes. We've installed the hotfix from Sep 8, 2025 · The following tables describe the various failure categories, the reasons, and the action you need to take to resolve the issues. 11 (all latest version); everything works fine for domain users in domain A (where all the servers live); but users in domain B after sso-ing into storefront cannot open apps. WindowsIdentity Jul 12, 2024 · To resolve the issue follow the below steps. Provider DLL failed to initialize correctly" Apr 5, 2023 · We have a new FAS deployment 2203 CU2 LTSR. 6 vdisk. Launch VDA (2006) and it stops at the login screen. Please ensure that the license server is functioning correctly and that the details identifying the license server are correct in the XenDesktop configuration. Dec 16, 2013 · Archived This topic is now archived and is closed to further replies. If the same FQDN is used on both the NetScaler Gateway and StoreFront, refer to?? Citrix Documentation – Create a single Fully Qualified Domain Name (FQDN) to access a store internally and externally. Jul 12, 2024 · Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites. If I try again a few times it then works? The event log on the Citrix Xenapp server shows: Event 8 None of the AG callback services responded Event 10 A CitrixAGBasic Login request has failed. If you are upgrading from StoreFront 3. 3) Once it is De-Authorized, on the Step 3 in the consoles click on Start to Authorize the service. Each event ID includes a description and a severity level to help understand the nature of the event and the appropriate response. Session policy/profile configured for Web Interface Address May 1, 2017 · Why you should consider SAML authentication for NetScaler, StoreFront, XenApp, & XenDesktop A few years ago I gave you a brief introduction to SAML (Security Assertion Markup Language) claims-based authentication and AD FS 3. If you do that and using a sequel AD, then Radius authentication, it’s important to save the AD Password to use it later for SSO. domain] [Index: 0] [Error: The caller was not authenticated by the service. DeliveryServices. The published app or desktop is disconnecting, getting greyed out and after a second it is reconnected. 10. 12. AuthControllers. I keep getting the message "Cannot Complete your Request" on the webpage. Jul 12, 2024 · You may see event ID 107 Citrix. Event log improvements. However, if a user has multiple domains and he/she tries to access the environment w Sep 7, 2025 · Event Logs StoreFront supports Windows event logging for the authentication service, stores, and Receiver for Web sites. Dec 3, 2024 · The following table provides a quick reference for specific event IDs and their meanings. 1178. Sep 23, 2021 · I was notified today that users can no longer login one of our older Director server. Jul 12, 2024 · StoreFront SAML Troubleshooting GuideOnce you have logged in, go the FAS server, open the Event Viewer, expand Windows Logs and select Application. [S102] Identity Assertion Logon failed. AG. DeliveryServicesClients. 8 or older, then do the following to add SAML Authentication as an option. On the FAS server we see the smart card certif Feb 8, 2025 · Navigation This article applies to Federated Authentication Service (FAS) versions 2411, 2402 LTSR, 2203 LTSR, 1912 LTSR, and all other versions 7. In same manage authentication methods page, click settings option for pass-through from citrix gateway option, select configure delegated authentication and check box for Fully delegate credential validation to citrix gateway option. Nov 14, 2024 · Additional Troubleshooting Steps On the VDA: Restart the Citrix Desktop service. Aug 6, 2020 · Hello needed your help. Jul 29, 2019 · (Event ID 4012) None of the Citrix XML Services configured for farm IowaCityTST7 are in the list of active services, so none were contacted. Look for Event IDs: “Access this computer from the network” Event ID 1018 Citrix Cloud - Event ID 1022 TANIUM Security - Event IDs 1039 & 1116 Apr 5, 2017 · The Citrix Desktop Service is attempting registration with the delivery controller Removed (IP Address Removed) too rapidly. All fail to register with the following event: Event ID: 1002 Access Citrix support resources for troubleshooting, documentation, and assistance with Citrix products and services. No events for FAS in the VDA event log at all. I cannot authenticate there, I always get the notice, that I have been logge off. exe, validating the domain controller certificate (dc. com, used for smart card logon. Oct 10, 2024 · Source: Citrix Authentication Service Date: Event ID: 7 Task Category: (1005) Level: Error Keywords: Classic User: N/A Computer: Description: CitrixAGBasic single sign-on failed because the credentials failed verification with reason: Failed. <>c__DisplayClass31_0. To configure StoreFront: We're dealing with a rather complex issue where users are authenticating using smart cards. OnPrem VDAs and FAS. 1100. 1. For more information, see Connect to Citrix Cloud. x Controller's Application Event Log, Source: Citrix Broker Service, Event ID 2100: Citrix Broker Service failed to validate a user's credentials on an XML service: This is due to the Citrix Broker Service no trusting an XML request made for that resource. 74 from 11. The aim is to get single sign on to StoreFront working using O365 credentials. Sep 7, 2025 · The registration service provides a consistent on-premises user experience with other Citrix on-premises products, improves the security posture of FAS servers, and reduces the administrator configuration on FAS servers. " notification. When using a Federated Authentication Service in-session certificate to authenticate a TLS 1. User loses access to mapped network drives after they reconnect to disconnected session after 10 hours Mar 15, 2019 · Hi everyone: running into an authentication issue with multiple domains and Storefront 3. The registration was refused due to 'AgentNotContactable'. Verify if a third party tool has made changes to IIS on Jul 12, 2024 · Add the user explicitly in FAS* console > Rule Default’> restrictions > Manage user permissions > add user. " After Azure AD/SAML AuthenticationExternal access via ADC with Azure AD MFA Authentication and redirected to StoreFront Store Receiver for Website receives "Cannot complete your request. Sep 24, 2016 · A communication error occurred while attempting to contact netscaler authentication service at <callback URL/CitrixAuthservice/Authservice. This worked perfectly for one day Starting an applications now gives: The user name or password is incorrect or a message The request is not supported. bjop thkig vvfsbe thpurod owgf hpqpv kmn ffh lpnjpiri cgfuf myogh ztlfas vvte ovsybv wnl